Go to Tools, manage add ons and check for the Shockwave Flash Object to ensure it is Enabled and says Flash10e.ocxĬheck your websites to see if FP is working properly. Check if Flash Player is installed on your computer 2. Run the Installer, when finished Reboot Once. It would not hurt to check to make sure AVG/Firewall is still Disabled Now for IE, Reboot again(to make sure old files are removed) Were having problems with the "latest version" issue that we had and may still be having.Īfter you have the Uninstaller and Installer on your Desktop, you will follow these steps:ĭisable AVG & Firewall(other than Windows Firewall) If AVG has a Firewall then they most likely Disabled Windows anyway.Ĭheck system tray and disable any apps that use FlashĬlose All browsers, you only want to be looking at your Desktop He was kind enough to get this ready for those that Now the following Installer for IE is from Pat, one of our other helpers. That is the one thing I really like about AVG, they are very clear in how to do things and how to find the various components. Are you familiar with it as to which ones to disable? If not, I am. Download and install the latest update for Flash if its. Also, on some attempts, I am told that Internet Explorer needs to be turned off. Several attempts were " successful," but I still keep receiving the message that I need to download. If the item is not visible, select to view by Small icons.Thanks bp, You already have the Uninstaller on your Desktop I assume.ĪVG is easy to Disable what is needed for an Uninstall/Install. Open Start > Settings > Update & security > Windows Update > Check for updates. Over the past week+, I have received a message stating that I needed to download Flash Player 11.Go to Control Panel > All Control Panel Items > Flash Player.Upload the files to /send using the instructions at How to share a file using Adobe Document Cloud or some other file sharing service of your choice that doesn't require user account to log in, and post the link to the uploaded files in you reply.Ĭan you also post a screenshot of the Flash Player Settings Manager > Updates tab? FlashInstall64.log saved at C:\Windows\System32\Macromed\Flash.FlashInstall32.log saved at C:\Windows\SysWOW64\Macromed\Flash.32-bit OS: FlashInstall32.log saved at C:\Windows\System32\Macromed\Flash.Now, go to Tools, Manage addons and under 'Show'(very light text) look in each category for Shockwave Flash O. FP ActiveX should be in the Add/Remove no size is ever listed since FP is a browser plugin so thats not an issue. Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\\AppData\Local\Temp\Adobe_ADMLogs Ok, good idea on McAfee/Skype to disable before running the FP Installer. I tried adding Flash Player as an extension too for what it worth but that does not work.Ĭan you provide the installation log files to troubleshoot further? This is not a requirement during an upgrade scenario Thus, closing the app is required to replace the files in use. Normally, when a user is prompted to close the browser, it's because the user is attempting to install the same version of Flash Player that is already installed on the system and an application is using the plugin. Flash Player is tested extensively prior to release with thousands of tests run across the various supported platforms and browsers.
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